FAQs

FAQs2022-10-06T16:02:37+00:00
The Insurance company won’t let me take my car to Connan’s, what do I do?2022-08-09T18:12:22+00:00

By law, you have the right to pick your repair shop. There are many reasons why we are not on their “list” but the main one is that we don’t want to be. We work for YOU! This is OUR business and our main goal is to provide the highest quality repairs we can to your vehicle.

I think my car is unsafe to drive, what do I do?2022-10-06T15:51:32+00:00

Please do not drive an unsafe car and put your safety at risk. Please call us during business hours at 317-873-6530 so that we can help you arrange a tow in.

Why don’t you advertise like those other shops?2022-10-06T15:55:37+00:00

Simply put, our former customers are our best advertisers. Why trust a billboard or radio advertisement when your friends, family, neighbors, and co-workers recommend us? Because we do not advertise and we earn business by referrals only,  we are committed to providing you with quality, safe and proper repairs.

What if the insurance estimate is lower than the estimate from Connan’s2022-10-06T15:54:47+00:00

By law, you have the right to choose your repair shop. There are many reasons why we are not on their “ list “ but the main one is that we do not want to be. The insurance company has stipulations for their direct shops. They must follow the insurance company’s rules and procedures. They are all written with one thing in mind–to save the insurance company money. We prefer to work for YOU!!! This is OUR business, not the insurance company’s and our goals are to provide you with the safest, highest quality repair we can.

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